Refund and Returns Policy

Return & Refund Policy

At General Systems, we aim to provide high-quality products and a seamless shopping experience. If you are not completely satisfied with your purchase, we offer returns and refunds in accordance with the terms below.

1. Eligibility for Returns

You may return products purchased from General Systems within [10] days of receipt under the following conditions:

• The item must be in its original, unused condition and in the original packaging.
• Proof of purchase (order confirmation, receipt, or invoice) is required for all returns.
• Some products may not be eligible for return, such as:
  • Customized items.
  • Perishable goods.
  • Clearance or final sale items.
  • Digital products or software once downloaded.

2. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Email our customer support team at support@generalsystems.shop with your order number and the reason for the return.
2. Receive Return Authorization: We will provide you with a Return Merchandise Authorization (RMA) number and instructions for shipping the item back to us.
3. Ship the Item: Pack the item securely and ship it to the address provided, using a trackable shipping method. The return shipping cost will be your responsibility unless the return is due to an error on our part (e.g., wrong item shipped or defective product).

3. Non-Returnable Items

Certain items are not eligible for return, including:

• Products that have been used, damaged, or altered by the customer.
• Consumables, such as batteries or items with limited lifespan, once opened.
• Gift cards.

4. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, refunds will be processed as follows:

• Refunds will be issued to the original payment method used during purchase.
• It may take 5-10 business days for the refunded amount to appear in your account, depending on your bank or payment provider.

5. Partial Refunds

In some cases, only partial refunds may be granted, such as:

• Items that are returned more than [Number] days after delivery.
• Items that show signs of use or wear but are otherwise in acceptable condition.

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact us at support@generalsystems.shop.

7. Shipping Costs

• If you are returning an item due to our error (e.g., defective or incorrect item), we will cover the return shipping costs.
• If the return is not due to an error on our part, you are responsible for the return shipping costs.
• Original shipping charges are non-refundable.

8. Damaged or Defective Items

If your item arrives damaged or is defective, please contact us within 48 hours of receiving the item. We will arrange for a replacement or refund, and cover the return shipping cost.

9. Late or Missing Refunds

If you haven’t received a refund within the expected time frame, please:

• Check with your bank or payment provider.
• Contact your credit card company as processing times may vary.
• If you have done all of this and still have not received your refund, please contact us at support@generalsystems.shop.

10. Contact Information

For any questions or assistance regarding returns and refunds, please contact us at:

General Systems
Email: support@generalsystems.shop
Your Address: #10, SN#24/2, Agra Road, General Enclave, Malegaon 423203 District Nashik Maharashtra India
Phone: +91 9011321111